The user can supply the recovery password. In a recovery scenario, the following options to restore access to the drive are available: What is BitLocker recovery?īitLocker recovery is the process by which access can be restored to a BitLocker-protected drive if the drive can't be unlocked normally. This article doesn't detail how to configure AD DS to store the BitLocker recovery information. This article assumes that it's understood how to set up AD DS to back up BitLocker recovery information automatically, and what types of recovery information are saved to AD DS. It's recommended to create a recovery model for BitLocker while planning for BitLocker deployment. Organizations can use BitLocker recovery information saved in Active Directory Domain Services (AD DS) to access BitLocker-protected data. This issue affects select Dell Client Commercial and Consumer systems. Any platform that displays the following identifiers on the BIOS pre-boot password prompts (Dell Security Manager) are impacted.This article describes how to recover BitLocker keys from AD DS. More information and answers to frequently asked questions can be viewed at: Dell Client Products Unauthorized BIOS Password Reset Toolsĭell Client Consumer and Commercial Platforms Affected The platform will be unrecoverable, and the motherboard or hard drive will need to be replaced.
Warning: If the Master Password Lockout option is selected and the customer subsequently forgets the password, Dell will not be able to assist in the recovery of passwords.
Dell also recommends customers follow security best practices and prevent unauthorized physical access to devices. Customers can choose to enable the Master Password Lockout feature from BIOS Setup (available on commercial platforms starting from 2011) to protect BIOS Admin, BIOS System and HDD passwords from being reset.
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